Building a Rapidly Adaptable Management System

Presented By:

Maryjeanne Schaffmeyer & Jeff Hunter

Session Abstract:

The ThedaCare Center for Healthcare Value originated from a community-sponsored health care delivery system that is in the 13th year of its transformation journey integrating lean principles, behaviors, and methods into a culture of caring, yet relatively autonomous professionals. We learned many hard lessons along the way, developing a lean management system that incorporated leadership development and leader standard work into a systematic flow of both information and accountability for improvement; and simultaneously developing a strategic planning process that became more nimble through rapid experimentation.

As the ThedaCare Center for Healthcare Value engaged with many healthcare systems in North America to learn and share lessons on lean transformation, we began to connect these two subsystems into one…the rapidly adaptable management system. We will briefly cover the history of this development, describe the essential components as they are today, encourage the attendees to connect this to their situation, and explore the future evolution of this system.

Learning Objectives:

“In this session you will learn…”

  • the key components of the rapidly adaptable management system.
  • key distinction between strategy deployment, daily improvement, other competing projects, and how they must all be managed to get closer to True North while reducing overburden.
  • the development cycles that lean thinking healthcare systems frequently experience.
  • the potential of applying these concepts at your organization.

About the Facilitator:

Maryjeanne Schaffmeyer was the Chief Operating Officer for ThedaCare hospitals that were rolling out a lean management system. Through the ThedaCare Center for Healthcare Value, she currently works with other healthcare organizations in North America to learn and share how these principles and practices can be adapted and improved for the benefit of patients.

Jeff Hunter was the senior leader at ThedaCare responsible for strategy formulation and deployment. Through the ThedaCare Center for Healthcare Value, he works with other healthcare organizations in North America to improve how we become more nimble and successful at creating meaningful differentiation while managing the competing priorities that can divert key resources.

Together, they contribute to continuously improving the rapidly-adaptable management system.