Problem Solving Methodology: Moving From Metrics to Action

Presented By:

Jean Cunningham

Session Abstract:

Always innovating, Jean has developed standard work for problem solving that ties together the A3, Process Mapping, and Process Metrics. While based on the 8 Step Problem Solving method, clients find this method easier and with a heavier emphasis on exploring options for solving a problem. This visual management tool enables every employee to participate in problem solving with a step by step approach that includes root cause, solution storming, taking action, and monitoring for success. This method will be used not only within the accounting team, but can also allow the accounting support members to lead their operations partners on how to get benefit from the metrics they are collecting.

Learning Objectives:

In this session you will learn…

  • to be able to create the 6 step problem solving template
  • to understand the purpose of each of the 6 steps
  • to integrate the problem solving method with the metrics boards
  • to utilize problem solving within the context of a kaizen event or as everyday kaizen

About the Facilitator:

As president of Jean Cunningham Consulting, Jean provides strategic lean guidance, management training, workshops, and kaizen events to a wide range of companies. Her goal is to enable clients to tightly integrate their business functions with lean operations, reduce waste, and maximize customer and product focus. In addition to her extensive consulting schedule, Jean speaks at lean conferences and teaches Lean Accounting for the Ohio State University Master of Business Operational Excellence program.

Jean is the co-author of two books awarded the Shingo Prize for Research: Real Numbers: Management Accounting in a Lean Organization, an essential text for learning Lean Accounting, and Easier, Simpler, Faster: Systems Strategy for Lean IT, a book on the practical application of Lean IT.

Jean is widely recognized for her pioneering work in Lean Accounting, IT, HR and other non-production functions. She is an original thought leader for The Lean Accounting Summit and The Lean HR Summit. Jean is a board member of the Lean Education Advancement Foundation and Automated Packaging Systems. She was the voluntary CFO of the Association of Manufacturing Excellence from 2006-2011.

For over 15 years, Jean was the CFO and VP of Company Services at Lantech, LLC and Marshfield Door Systems, Inc. It was during these tenures that she developed her lean acumen, driving lean from the manufacturing floor into the office functions to include finance, information systems, human resources, telecommunications, and others. Jean was a visionary in broadening the lean vision to establish a continuous improvement culture and one of the first true lean enterprises. Prior to joining Lantech, Jean was a financial professional with Digital Equipment Corporation and Westinghouse, holding a number of senior controllership and treasury positions.

Jean has a BS in Accounting from Indiana University and an MBA from Northeastern University’s Executive Program.